Colo. Medicaid office lifts suspension of MedRide contract, but officials to terminate contract
UPDATE 2/13/2025: While the Department of Health Care Policy & Financing (HCPF) has confirmed MedRide's claims that they lifted the suspension, officials with HCPF say they are instead terminating its contract with MedRide. HCPF says MedRide has failed to meet several important regulations, including allegedly failing to complete criminal background checks for more than 200 drivers.
NOTICE: If you're also being impacted by loss of service, you can click here for phone numbers to different NEMT's in Colorado, sorted by county.
COLORADO SPRINGS, Colo. (KRDO) - The Colorado Department of Health Care Policy and Financing (HCPF) has officially lifted its suspension on MedRides Medicaid services, according to a company spokesperson.
MedRide provides Medicaid patients with non-emergency rides to doctors' appointments and other medical services.
Documents showed HCPF believed the company had been committing fraud, and allegedly found filed claims had been missing member signatures, missing dates and times, or were missing entire columns.
Meanwhile, MedRide said they had been working closely to meet regulations, but the state kept "moving its goalposts."
A spokesperson with MedRide says that the suspension has been lifted, but "MedRide is working closely with TransDev and HCPF to be fully reinstated as a Medicaid transportation service provider and resume its Medicaid service offerings."
