Denture company goes out of business, leaving customer with broken smile

COLORADO SPRINGS, Colo. (KRDO) - For many people, investing in a smile is worth the cost, but for this woman, it was the beginning of her worst nightmare.

In 2023, Jenny Bristol paid more than $19,000 to Renew Smiles for her dentures after getting all her teeth removed. It is a price worth paying for a lifetime guarantee, but now, they're not returning her calls.

"I can't eat, I can't go out in public. I used to be kind of pretty. I just got these big old teeth that don't fit right," says Bristol.

So, KRDO13 Investigates went to their locations and were met by other businesses. Then we tried calling other locations but the line was disconnected.

Turns out the company went out of business in January, putting Bristol in a tough situation.

"What used to be a free service for me is costing anywhere from $500. To have this replaced is going to cost about $7,000, whereas this guarantee says that they can do it for $1,000, but they're not guaranteeing that, they're not honoring that," says Bristol.

This type of treatment isn't cheap. In fact, Bristol says she borrowed against her home equity to pay for her now broken dentures.

Bristol says she has since gone to a new provider, but the technology used by Renew Smiles was unique, forcing her to pay even more for services that should have been covered by that lifetime guarantee.

Bristol says she has reached out to the Better Business Bureau. When we asked if she had reached out to the attorney general's office she said she'll do that next. 

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