Cañon City shop owner says mail carrier is marking her packages delivered, but doesn’t bring them

CAÑON CITY-- A business owner in Cañon City believes her mail carrier is taking her packages and marking them as delivered. She claims she's tried to get in touch with the local postmaster, but has had no luck.

Now, she's sending supplies for her business, like her new tattoo machine, to her home 25 miles away in Cotopaxi.

"You just have to wonder, where are these packages going?" Darcie Wige questions.

Wige and her husband Ritchie have owned the Dungeon Inc. Body Art Studio in downtown Cañon City for 13 years.

"In that 13 years, I'd say we haven't had too many problems. But on occasion, you do lose a package."

But on multiple occasions in recent months, she says she's ordered packages that are being marked as 'delivered' by her USPS delivery driver but is confident the driver is not delivering them.

Wige says she sits in the front entryway to the business and can see if a package is being delivered or not.

"Because she marked it as delivered in her truck, I cannot make a claim on it."

Wige claims she's tried to ask the mail carrier and the postmaster about it and gets nowhere.

"I have absolutely no doubt that it's the carrier herself that didn't bring me the package."

The most recent package had a tattoo machine she ordered which costs about $500. The package was insured, but a month after she ordered it, it has still not been found and the issue has not been resolved.

"Nobody cares, and maybe someone's taking this stuff home," she said.

Wige says her neighboring businesses are also having problems getting their mail delivered correctly, but just not at the same level as her.

KRDO reached out to USPS who issued a statement apologizing for any issues but claims it has no record of a complaint in its national database.

"When researching this, our Consumer Affairs Team did a search on the customer’s name, business name, and customer’s phone number. We have no record of a complaint in our national database."

Wige showed documents to KRDO confirming she did file a complaint.

"Accidents happen, mistakes happen, but at least confront it and give me an apology."

For now, Wige waits for that apology, but she's taking a different route, sending her shop orders somewhere she'll be able to get them.

"I don't trust the mail right now here in Cañon City," she said.