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Viral video of contractor destroying bathroom sparks two investigations

Terry Gregory

COLORADO SPRINGS, Colo. (KRDO) -- A viral video of a Colorado Springs contractor bashing in a bathroom after a customer refused to pay for work has now sparked not just one but two investigations.

On Sunday, KRDO reported on the story of Colorado Springs homeowner Amber Trucke. She says she paid contractors from Dream Home Remodels of Colorado $3,330 of an owed $7,555 to rebuild her bathroom shower. Trucke said she wasn't pleased with the work the contractors had done and wanted to inspect it further before handing over the final payment of more than $4,000.

As a result, Trucke says Terry Gregory, a co-owner of Dream Home Remodels of Colorado, took a sledgehammer and bashed the bathroom tiles they just finished working on.

“I was not going to pay them until I saw the actual finished product, and the showerheads had just been put on and the adhesive had to cure for 24 hours. So I wanted to make sure the plumbing worked," said Trucke. "They moved my plumbing around. They move the drain. So I wanted to make sure that worked."

The cell phone video was recorded by Trucke's roommate. The homeowner says the video of Gregory smashing her bathroom brings tears to her eyes.

"This was more than just trashing my bathroom," said Trucke. "My sense of safety is gone.” 

Trucke says she filed a report with the Colorado Springs Police Department. CSPD tells KRDO they are looking into the incident, but would not comment if the smashing of the bathroom warrants criminal charges.

On top of the CSPD investigation, the cell phone video has also sparked an investigation within the Pikes Peak Regional Building Department (PPRBD). The Regional Building Department says their investigation pertains to whether or not Dream Home Remodels of Colorado is in compliance with the codes.

If the plumbing was relocated, then a proper master plumbers license through the state and registration through the regional building department would be required as well as a proper permit.

According to the Pikes Peak Regional Building Department's own website, Dream Home Remodels of Colorado has a Class B-E License. Under the B-E license definition, the license allows for the holder "to contract for the construction, alteration, and repair of structures accessory to one and two-family dwellings not intended as enclosed habitable space such as decks, fences, sheds, patio covers, and detached garages and workshops and for interior nonstructural repair or remodeling of one or two-family dwellings."

According to the B-E license definition, there is no mention of plumbing or moving pipes. The Pikes Peak Regional Building Department says if plumbing were to be relocated then a proper master plumbers license through the state and registration through the Pikes Peak Regional Building Department would be required, as well as a proper permit.

Dream Home Remodels of Colorado reaffirms they are in compliance with the codes and are 100% licensed to conduct the work at Trucke's home. As for both investigations, the contractors tell 13 Investigates neither the Pikes Peak Regional Building Department nor the Colorado Springs Police Department have contacted them, and they have no knowledge of either investigation.

The contractors say the story is fabricated and they've received death threats since the incident. Dream Home Remodels provided KRDO a statement on Sunday.

"After several weeks of work for a customer, communication broke down at the end of a project. There was no displeasure expressed, and we proceeded to ask for payment on the project by the end of the day. Communication broke further after that and resulted in our company repossessing a tile shower. We regret that this contract went sour. It has never happened before and is not something that is made regular practice. There was several other projects included in the contract that she is also unwilling to pay for, including a vanity, mirror, light fixture, 2 ceiling fans, plumbing work, fixing rotten framing in her walls, and an exterior door replacement."

Trucke did not provide 13 Investigates a copy of a contract with Dream Home Remodels of Colorado, however, she did provide invoices with the proof of payment. The contractors say she did sign a contract, and they have a copy but wouldn't provide one to our investigators.

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Dan Beedie

Dan is a reporter with the 13 Investigates team. Learn more about Dan here.



  1. Everyone who sees this knows who never to hire! He just caused himself a huge loss of business.what a scary person

    1. Burglary only applies when a person enters someone else’s premises unlawfully with intent to steal. I don’t see how that would apply in this case.

      1. § 18-4-202. First degree burglary
        (1) A person commits first degree burglary if the person knowingly enters unlawfully, or remains unlawfully after a lawful or unlawful entry, in a building or occupied structure with intent to commit therein a crime, other than tresp@ss as defined in this article, against another person or property, and if in effecting entry or while in the building or occupied structure or in immediate flight therefrom, the person or another participant in the crime @ssaults or menaces any person, the person or another participant is armed with explosives, or the person or another participant uses a deadly weapon or possesses and threatens the use of a deadly weapon.

      2. Well I would not expect you to understand plain English as you proven countless times to have a low IQ.

  2. I understand why he did what he did but it is still not acceptable. People will do this, try to get work done and then they will dispute the bill when it comes time to pay and cite all sorts of reasons. She didn’t even pay half of the bill. I don’t think she ever had the money to do so or never intended to pay it. Sad that people do this. I feel bad for the contractor. But again it does not excuse his actions.

    1. That’s just what The Great Pumpkin did on many, if not most, of his buildings. His deep pockets allowed him to simply outlast his shorted contractors through legal maneuvers. Not saying that is the case here, as withholding final payment until everything has been inspected and found satisfactory seems quite reasonable and expected.

      1. Not sure who you are referring to with your mindless drivel, but it you knew anything about the quality or in this case, lack of quality of the tile work performed, I would not only not pay the final payment but sue for what I had paid. This “contractor” is pathetic and gives a bad name to the industry and should have his license removed and charged criminally.

  3. She was trying to rip him off using the drain to add leverage but not knowing that he is within his rights to a point to do certain things or she could be lying about the drain altogether. Good luck proving he actually moved it. The small fine he might incur still don’t outweigh what she was trying to steal from him. A small business owner. A handyman trying to feed his kids. What a shame.

    1. The way the contractor didn’t want to do a proper walk-thru or wait so the client can look at the work shows he the one ripping people off. I would bet money he hadn’t ordered that shower door yet because he short on cash and probably would have left the project half complete is she did paid up. You don’t pay it all until its all complete is standard practice.

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