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13 Investigates helps viewer get unemployment benefits after weeks without deposits

COLORADO SPRINGS, Colo. (KRDO) — The sheer volume of fraudulent unemployment claims in Colorado is slowing payments for people who legitimately need the state's support, according to the Colorado Department of Labor and Employment.

Cassandra Martin has gone eight weeks without assistance and is preparing to sell her family’s vehicle to get by. 

“My credit cards are maxed out,” said Martin. “I have nothing now. We have car payments. We have a home loan payment we have to make. We are not going to be able to do that next month.”

Martin had a third phone call scheduled with CDLE in two weeks to try to get a resolution once again. But unsure her family could make it that long without a payment, Martin came to 13 Investigates for help.

The state said some claims show fraudulent patterns that may be holding payment from the associated account. A fraud team manually investigates whether or not a claim is fraudulent. Several other issues could also flag payments, including earnings verification, out-of-state wages, and eligibility issues.

“We understand how frustrating this experience can be. We are implementing automated review and release processes and adding staff for manual reviews to release holds.

That said, we are still seeing a steady and consistent level of suspicious activity and must be aggressive with our fraud detection and prevention tactics. We are doing everything we can to ensure legitimate claimants are able to access benefits during this difficult time of financial hardship, while also upholding our fiduciary responsibility to protect the integrity of Colorado’s unemployment program.”

Spokesperson, Colorado Department of Labor and Employment

Less than one hour after contacting CDLE, 13 Investigates was able to get Martin’s payment scheduled for Saturday.

Colorado Springs / CovidRecovery / Investigations / Local News / News / Reporter Stories / Video
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Lauren Barnas

Lauren is an anchor and MMJ for KRDO and 13 Investigates. Learn more about Lauren here.



  1. Maybe we should pull unemployment and make people get jobs, not making a job of collecting unemployment

    1. The plus side of the unemployment: those that are applying for jobs are the type of people you want to hire. It’s weeding out the bums and those that actually want to contribute.

  2. I kept getting notices that “my claim” was approved. I never even applied-I am on disability-so I reported them online as FRAUD (they have a webpage for that)
    I got a notice the other day acknowledging receipt of those reports
    .I have freezes and locks on all my credit now.
    Who knows maybe someone is buying all our info from the CO Driver’s license bureau database since the state will and can sell your private information.

  3. As people at the top of the economy are continuing to make loads of money there are many average Americans, especially the young, who are being left behind by the economy. These people are getting desperate and we will continue to see a increase in crime due to this fact.

  4. Sadly, the young people of today won’t have the opportunities of my generation. Corporations aren’t rewarding the hard workers anymore. Increased corporate taxes proposed by Biden will end up mostly in the form of lower wages. This has been determined by a bi-partisan study. Of course Democrats pander to the gullible, who can’t connect the links of the chain. They are being sold the argument that corporations are evil and that by taxing them, they will be punished. What they don’t think of is that all corporations are in competition with each other. If you don’t pass on costs, you won’t make a profit and you won’t be in business. You can argue about the CEO’s make enormous salaries, but really the salaries of higher ups are a relatively small portion of gross revenues and the costs need to be made up on the employee side or the customer side.

  5. Too many people are enjoying sitting on their ass making more on unemployment than they would if they were working. A lot of people don’t want to work, and if they have a job, they don’t want to go to work. There are a ton of places hiring now, yet the news says businesses can’t get anyone to apply and some that do apply want to be paid under the table in cash to keep their unemployment. Those people should be reported and their unemployment cut off. I’m glad this lady was able to get help, but she shouldn’t expect that check to keep coming in. It’s going to get cut eventually.

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