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It’s not a scam: Pueblo Public Health urges people to stop ignoring their calls

phones, robocall, spam -GIEQS

PUEBLO, Colo. (KRDO) — Pueblo Public Health is asking people to answer their phones, or at the very least, to call them back. The health department says people are ignoring their calls from COVID-19 case investigators or contact tracers because they think it’s a scammer calling.

The health department could be calling to tell someone that they are positive for COVID-19. Without returning their call, people could be exposing others unknowingly.

Sarah Joseph, a representative for Pueblo Public Health, explained why some people are ignoring their messages.

“When it goes through the carrier’s lines, it turns up as an out-of-country call,” Joseph said. “So it’s understandable why people aren’t answering their calls.”

Pueblo Public Health encourages people to listen to their voicemail and call the health department back. Health officials will ask identifying questions like name and birthdate. However, they will not ask for any financial information or for your Social Security Number.

If you are still hesitant to return a call from an unknown number, Pueblo Public Health recommends calling them directly at 719-583-4300.

Pueblo Public Health also advises people to wait seven days from exposure to get a COVID-10 test.

“That will make the test more likely to be accurate and give you good information about where you stand with the virus," Pueblo Public Health Director Evetts said.

The health department has found that it takes about one full week for the virus to be prevalent enough in the body to get an accurate test result. If people get tested immediately after exposure or experiencing mild symptoms, it could result in a false negative.

Coronavirus / Health / Local News / News / Pueblo / Video

Lauren Barnas

Comments

7 Comments

  1. “Pueblo Public Health encourages people to listen to their voicemail and call the health department back. Health officials will ask identifying questions like name and birthdate.”
    .
    I don’t give out that information to ANYONE I don’t know who calls me.

  2. First of all the answer is no. I don’t hand that info out over the phone. I don’t trust you to handle it properly. Also I am sure many will not return the call because they just don’t care. After all the Trumpers in Pueblo think it’s a hoax like their Dear Leader has told them.

  3. First off, no I will not answer my phone. Second if you’re calling me with important info, leave a message.. how have you forgotten to do that!? This isn’t even a problem unless of course the health department has nothing but morons working there…… Oh wait. Nevermind.

  4. “When it goes through the carrier’s lines, it turns up as an out-of-country call,”

    THEN FIX THIS ISSUE…

    I am NOT going to call back a number provided by the caller, then give personal information.

    Now that people (scammers) know about this, what are the odds that you WILL receive a call from an “out of country” number that ISN’T The Health Department?

    Phone carriers need to come up with a way to determine if a number is legit or not (spoofed) and either block them, or display (spoofed or fake number or something like that) on the Caller I.D.

  5. Come on people, bow to your handlers. They will tell you what you need. They will provide for you. Just give them all of your money (taxes) and trust them. On a side note, how is Venezuela doing these days?

  6. Exactly how are calls from Pueblo Public Health showing up as international calls? Are they using some cheapo phone system to save bucks? Are they using a vendor that is out of the country?
    Whole thing sounds ignorant.
    With scammers using spoofed numbers, plus all the campaign trash calls that were excluded from the Do Not Call requirements, plus their vendors that sell them phone data over 15 years out of date, how does the Health Department expect people to respond to unknown calls?

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