Flight diverted to Colorado Springs after service dog bites passenger on board

COLORADO SPRINGS, Colo. (KRDO) - American Airlines has confirmed that a service dog incident caused a flight from Provo, Utah, to Dallas, Texas, to re-route and make an emergency landing in Colorado Springs.

The flight was rerouted around 3 p.m. yesterday.

“We’re aware of an incident involving a service animal on American Eagle flight 4980 yesterday and have been in contact with the family of the injured passenger to offer support and apologize for their experience," wrote American Airlines in a statement.

The airline says it follows regulations set by the Department of Transportation. Their policies can be found here.

The Colorado Springs Fire Department confirms that they transported a patient from the airport to a local hospital because of a dog bite, but couldn't tell KRDO13 how serious the injury was, or where the patient is now located.

KRDO13 is pressing local law enforcement and federal law enforcement to see if a criminal investigation is underway. Colorado Springs Police and the F.B.I. both say they are not investigating the incident.