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American Airlines offering $100 travel credit and 25,000 miles for passengers after DIA plane fire

Branden Williams/AFP via Getty Images via ABC

DENVER, Colo. (KRDO) - A passenger on the American Airlines flight that made an emergency landing at Denver International Airport and caught fire on Thursday said the airline is offering her a $100 trip credit. After a request for comment, American Airlines told KRDO13 that the $100 credit is part of their standard process, however, they say they are working to provide more outreach to passengers and also offering 25,000 airline miles.

An email shared with KRDO13 appears to show American Airlines offering the trip credit "as a small gesture to express our deep regret."

The passenger who shared the email was the hospital, but was released Friday. Six passengers in total were taken to the hospital for further evaluation, an American Airlines spokesperson told CNN.

American Airlines says they are contacting each individual passenger for wellness check-ins and a personal apology. Additionally, they will be "offering additional goodwill compensation as an expression of our apology." That gesture is 25,000 AAdvantage airline miles, which the airline says is about as much as a free roundtrip ticket to fly with them again. The airline says they are also compensating customers for items damaged.

The flight was en route to Dallas from Colorado Springs when it was diverted just after 5 p.m. due to "engine vibrations," the Federal Aviation Administration said.

Officials said a fire erupted upon landing, forcing an evacuation. Video showed passengers on the plane's wing as they attempted to get out of the aircraft.

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Celeste Springer

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