Four registered voters in Colorado Springs neighborhood claim they haven’t received a ballot

COLORADO SPRINGS, Colo. (KRDO) - Voters who live in the Stone Crossing at Middle Creek neighborhood in Colorado Springs tell KRDO13 that they have yet to receive their ballots. 

KRDO13 confirmed through the El Paso County Clerk and Recorder's Office on Thursday that the four were registered voters and were mailed ballots on October 12. However, those voters say they never received them.

The United States Postal Service (USPS) data shows that greater than 95% of ballots in the Sone Crossing at Middle Creek neighborhood, and surrounding neighborhoods have been delivered, according to El Paso County Clerk and Recorder.

According to the El Paso County Elections Director, it takes 5-7 days for a replacement ballot to be re-sent to voters. It is important to note, that if you do request a replacement ballot, your first ballot immediately becomes invalid.

As of October 21, the El Paso County Clerk and Recorder’s Office says all El Paso County ballots should have arrived in voters' mailboxes.

KRDO13 reached out to USPS and shared the addresses of the voters who said they didn't receive their ballots. A USPS spokesperson confirms the postal service is investigating the situation.

If you are still in need of a ballot, USPS says to follow the steps below.

"If you do not receive your ballot, please verify your address at www.govotecolorado.gov. If your address is correct, please contact our office at (719) 575-VOTE (8683) during regular business hours to request a replacement ballot.

If the address isn’t correct, update your address at www.govotecolorado.gov with your Colorado Driver’s License. You may also visit any Voter Service and Polling Center (VSPC) to pick up a ballot or vote in person. After October 28, 2024, you must visit a VSPC to change your address and receive your ballot.

The Colorado Secretary of State’s Office offers BallotTrax where voters can track the status of their individual ballot. For the 2024 General Election, voters receive a notice they are enrolled if their registration record contains their email address. Voters who don’t receive a notice can sign up here https://colorado.ballottrax.net."

United States Postal Service

Editor's Note: A previous version of this story erroneously included quotes from unregistered voters. We deeply regret our error.