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New state unemployment program creates issues for tens of thousands of Coloradans

012521 UNEMPLOYMENT ISSUES CO

COLORADO SPRINGS, Colo. (KRDO) Colorado's new unemployment system, which was meant to take on the high volume of those filing for unemployment has tens of thousands of Coloradans frustrated.

The program was implemented in mid-January, and so far Colorado officials say 68,000 Coloradans have called for technical support saying they are having issues with signing up or receiving benefits.

Patrick Deloughry of Colorado Springs is one of them. “It is incredibly frustrating and it’s disappointing,” he told KRDO NewsChannel13. Deloughry is a web developer, and like so many, he lost his job in December. While looking for another, he decided to help make ends meet he would sign up for unemployment.

Deloughry says, “the first few steps were actually pretty straight forward. I was just filling out personal information about the employer.” He hit a roadblock when he tried to go to the next page to fill out the rest of his information. The "next" button on the site didn't work. KRDO was there as he tried to complete his forms and saw the issue first-hand.

“I have tried this with multiple browsers, multiple computers, I’ve even tried connecting to the internet through multiple locations it is the same result everywhere,” Deloughry said. He then tried to start from the beginning when he ran into another issue. “I went to try and restart the application from scratch. The delete button does nothing."

Not being able to continue the form or restart, he decided to call the technical support number which led to more frustration. “Essentially the phone number does nothing,” Deloughry said.

He called the number during our interview. After about five minutes with an automated voice messaging system, it asked Deloughry if he would like someone to call him back -- which he accepted. After giving a pin number the automated voice said, "Sorry, we currently don't have any open slots available. Do you have any other questions?"

Now, Deloughry doesn't know what to do next and feels that until he finds another job, he is stuck in limbo.

“To go onto the system and have this much trouble getting it to do the basic function that it’s supposed to do,” Deloughry says, “it’s very disheartening.”

Colorado Springs / Coronavirus / Local News / State & Regional News

Chase Golightly

Chase is a reporter and an anchor for our weekend evening newscasts. Learn more about Chase here.

Comments

4 Comments

  1. “The program was implemented in mid-January, and so far Colorado officials say 68,000 Coloradans have called for technical support saying they are having issues with signing up or receiving benefits.”
    .
    Classic problems with a state government system. Clearly not tested adequately, but put into service anyway. I don’t recall ever seeing a new Colorado State system that worked as advertised when first put into service. Whoever is responsible would never survive in private industry.

    1. Not really a problem with a state government system. The problem is with the people we elect to run that system, and how they do it. All of the top jobs here in Colorado as what are known as “Senior Executive Services” or “SES” positions. That means they are “at will” positions, and they typically get vacated and refilled every time we elect a new governor. The new governors tend to appoint political supporters, whether or not they have any experience in the area they are being appointed to. Incompetent people making uninformed decisions, and here is the result.

  2. SO the state replaced the old system that was failing for a new system that is also failing. Did the state even require Beta-testing or was this system crash done by intelligent design?

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