Delta is still melting down. It could last all week

CNN, WCVB

By Chris Isidore, CNN

New York (CNN) — Bad news for passengers: Delta Air Lines canceled hundreds more flights early Tuesday morning, as the problems caused by last week’s global tech outage continued into a fifth day. Worse news: Delta’s meltdown will probably extend through the end of the week.

As of 6 am ET the Atlanta-based airline had canceled 383 flights, and Endeavor Air, its regional carrier that feeds its system under the Delta Connection brand, had canceled another 18 flights. The cancellations follow more than 1,250 flight cancellations Monday, and 4,500 flights from Friday through Sunday.

The problems stemmed from a software update issued late Thursday night by cybersecurity firm CrowdStrike that crashed Windows software. A cascade effect caused problems throughout the global airline industry last Friday.

Although most airlines were able to recover and resume normal operations by the end of the weekend, Delta has been unable to fix problems with its crew tracking system, leaving it unable to find the pilots and flight attendants it needed to fly its planes.

The problems will continue for at least a few more days, warned Rahul Samant, the company’s chief information officer, in a message to Delta employees Monday.

“So we’re optimistic we’ll get it done,” Samant said in the video message along with CEO Ed Bastian. “There will be some things as Ed said, that we will do today, tomorrow to get to a better place by the end of the week.” He said the IT staff is working “feverishly” and “around the clock” to fix the problem.

This is a developing story. It will be updated.

The-CNN-Wire
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