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Thousands of Coloradans set to receive refund from CenturyLink

COLORADO (KRDO) -- More than 200,000 Coloradans are set to receive a refund from CenturyLink following a settlement over hidden fees.

An investigation by Colorado Attorney General's office uncovered evidence of deceptive charges, false price advertising, and failed promises of refunds from the internet and phone service company between 2014 and 2019.

As part of the settlement, CenturyLink has to pay $1.7 million in refunds to customers, as well as $6.9 million to the State of Colorado for violating consumer protection laws.

Those who are eligible for refunds are expected to get between $10 and $80 back, depending on how long they used CenturyLink services.

Consumers who filed complaints will receive $100.

Customers receiving funds should look for the following:

  • An email from Rust Consulting prior to the receipt of a check in the mail, alerting consumers that a check is on the way. Rust is a vendor working with the attorney general's office to manage the distribution of money to Coloradans
  • A letter from the attorney general with a check will follow in the mail

Payments will be mailed to consumers on August 3, 2021. They will have until November 1, 2021, to cash the checks.

For more information, click here.

Local News / State & Regional News / Video / VOSOTs
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Shelby Filangi

Shelby is a digital content producer for KRDO.com. You can learn more about Shelby here.

Comments

3 Comments

  1. That’s why I dropped them years ago. It began with their deal for life $59.99 a month. They didn’t say they would add in various taxes and fees, so by the time they added in all the BS fees, it was $80+ for internet alone.

    1. Comcast/Xfinity does the same thing except you have to read their fine print. You do not get their advertised speed continuously. It “Bursts” to the top speed and they have the right to throttle your speed based on time of day and “Network Usage”. So when everyone gets home from work my 400Mb internet would only hit barely 100Mb.
      Century link does not throttle. So unfortunately it is trying to choose the lesser of the two evils.

  2. LOOK WHO GETS ALMOST ALL THE MONEY:
    As part of the settlement, CenturyLink has to pay $1.7 million in refunds to customers, as well as $6.9 million to the State of Colorado for violating consumer protection law

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